So, I’m pissed at Delta and American. Who else has pissed me off? Well, paypal has. I got a nasty letter from them placing my account on review. If I don’t react in some deadline, they’ll close it. The reason is that, per their dozens of pages long Acceptable Use Policy, it’s forbidden to use their service to buy weapons and other stuff.
Like every other Acceptable Use Policy out there, I hadn’t read it. So, oops. Bad on me. I was going to reply and say oops, sorry and inquire about remedying the situation. Their message stated:
In order to comply with PayPal’s Acceptable Use Policy and bring your account into good standing, you will need to:
1. Provide a detailed explanation about what the payment received on XXXXXXX was for. Please explain the good or service sold, and how you came in contact with the buyer.
Please also provide any documentation or websites to substantiate your claim.
It had a link. I clicked the link to reply and it asks me what sort of business I run. Well, I don’t run one but that wasn’t an option. So, I sent an email to their service department that said:
I don’t understand what you’re asking me to do here. I don’t run a business. I use paypal for private purchases/sales only.
Their response:
Your appeal to lift the limitation on your account has been denied.
In order to comply with PayPal’s Acceptable Use Policy and bring your account into good standing, you will need to:
1. Provide a detailed explanation about what the payment received on XXXXXXX was for. Please explain the good or service sold, and how you came in contact with the buyer.
Please also provide any documentation or websites to substantiate your claim.
Notice, it’s the same email only it references a non-existent appeal. I reply:
I didn’t appeal any thing. I asked a question:
I don’t understand what you want me to do. I don’t run a business. What do you need from me to rectify this?
Their reply:
In order to comply with PayPal’s Acceptable Use Policy and bring your account into good standing, you will need to:
1. Provide a detailed explanation about what the payment received on XXXXXXX was for. Please explain the good or service sold, and how you came in contact with the buyer.
Please also provide any documentation or websites to substantiate your claim.
Err, same thing. A bit frustrating. So, again, I state again:
I don’t understand what you want me to do. I don’t run a business. What do you need from me to rectify this?
Their response (again):
In order to comply with PayPal’s Acceptable Use Policy and bring your account into good standing, you will need to:
1. Provide a detailed explanation about what the payment received on XXXXXXX was for. Please explain the good or service sold, and how you came in contact with the buyer.
Please also provide any documentation or websites to substantiate your claim.
This time, it’s no longer frustrating but amusing. So I reply:
Unbelievable. I’ve asked the same question three times. And got the same non-answer three times. Do
people answer emails or monkeys with typewriters?
Seriously, I’ll ask again:
I don’t run a business. So, what do you need me to do here? Your site asks me about my business, which I
don’t have.
Their response is the same. I try a few more times because it’s funny:
Say Uncle: So, what’s the point of a reply form/email address if no one’s going to read it?
PayPal Monkey With Typewriter: Same exact response
Say Uncle: Whatcha wearing, sexy?
PayPal Monkey With Typewriter: Same exact response
Say Uncle: Are you retarded?
PayPal Monkey With Typewriter: Same exact response
Say Uncle: Booga, booga, booga.
PayPal Monkey With Typewriter: Same exact response
Say Uncle: I like big butts and I cannot lie.
PayPal Monkey With Typewriter: Same exact response
SayUncle: Yea, and God said to Abraham, “you will kill your son, Issak”, and Abraham said, I can’t hear you, you’ll have to speak into the microphone.” “Oh I’m sorry, Is this better? Check, check, check… Jerry, pull the high end out, I’m still getting some hiss back here
PayPal Monkey With Typewriter: Same exact response
SayUncle: Dookie.
PayPal Monkey With Typewriter: Same exact response
I mean, I figure some combination of words (perhaps eventually typed by a monkey with a typewriter) will clue them in that a person needs to review my case? But, I was wrong.
So, I call their 800 number while driving. Their phone system says (paraphrased) Due to unusually high call volume, you’ll have to wait. When a business phone says this, what they really mean is Due to our usual under-staffing of phone lines, you’ll have to wait your turn, bitch. Anyway, the guy answering the phone couldn’t help me but he knew who could. So, transferred again. I reached the nice lady at paypal and she (and I) had a good chuckle about the situation (she thought I was funny). And she, of course, can’t help me either. So, she forwarded my info on to their Acceptable Use Policy people as a work order, which apparently involves a person reviewing my case instead of a monkey with a typewriter.
We’ll see.
Update: I guess in the future, it’s best not to put any details of any transaction in the paypal submit form. They probably have monkeys with typewriters who look for terms like FFL, arms, etc. Corporate big brother is watching.