More on ammo returns at Wal Mart
Remember, I do this to entertain me, not you.
Uncle Pays the Bills
 |
|
Find Local
|
Categories
- ATF (769)
- Death Match (10)
- Eminent Domain (225)
- In the bag (9)
- Notes to Junior (546)
- Poker (74)
- Recipes (142)
- Shotgun Noob (11)
- The Airing of Grievances (19)
- uncategorized (47,725)
September 12th, 2008 at 1:09 pm
Tam is part right and part wrong. Yeah, you don’t resell the ammo. But you give him back his money and you send the ammo to wherever they recycle it for the brass. It’s called “goodwill”. I don’t care how thin your profit margin is, you don’t alienate a customer that way. Grocery stores do it all the time — give a refund and junk the returned food — and nobody has a thinner profit margin than them.
September 12th, 2008 at 2:10 pm
At least groceries can’t be used to kill anything. If you threw it away, ammo that is, you would need a locked container to throw it into and what land fill would take it?
Don’t get me wrong, I think they should refund the money, and I am an ardent gunny, just saying, given the current legal environment.
To para phrase: Momma, don’t let your sons grow up to be lawyers.
September 12th, 2008 at 4:11 pm
Send it back to the manufacturer?
September 12th, 2008 at 4:16 pm
nk,
That’s part of the problem with a large retail chain; they have a hard time thinking with anything but the rulebook. At any shop I worked at, my first objective would have been to see that the customer left happy.
September 12th, 2008 at 6:30 pm
I told Xrlq, over at his place, that it’s important to find a good gun store and stick with it.
September 12th, 2008 at 6:38 pm
I figure they just didn’t think beyond the perfectly reasonable “no returns on ammo” policy. Yes, they should have simply given the guy a box of .357 mag and left it at that. Maybe if he’d asked for a box of the correct ammo in the first place, instead of asking to “return” the Sig rounds, the answer migh have been different. Little things like that can and do make a difference.
“I’d like to return this ammo.”
“We don’t accept ammo returns. It’s right in our employee manual.”
Compared to;
“You gave me the wrong ammo, and I’d like to have what I paid for, please.”
Employees are thinking about getting in trouble with their bosses, and that affects how they think about things.
In our music store, we have similar issues– no returns on reeds (they go in your mouth) and no returns on printed material (you can copy it and then return it, and lots of people are in the habit of doing just that). If we made the mistake at the store, it’s a policy of “give the customer what they wanted in the first place and don’t screw up again”. I tried to get across to our employees that if it wasn’t a big deal, go ahead and give the customer a little extra now and then. Still, if something comes up that they’ve never encountered before, they have to think on their feet and it doesn’t always work out well.
September 12th, 2008 at 11:18 pm
Or maybe not, seeing as that is how I phrased the original request.
September 14th, 2008 at 12:30 am
And when I brought my ammo back to Wal-Mart (similar situation, posted at Xrlq’s place), the first thing I asked was to exchange, because they charge more for the mag. I was willing to pay the difference, and they still refused. So I asked for the shift manager, which eventually led to the store manager. Still refused.
So I’m sitting on a box of .357 Sig myself. Will probably never shoot it. And I do my best to never shop from Wal-Mart now. Why should I risk buying any product from them when they might just decide to refuse it? Generators, electronics, lawn mowers, spray paint. Any of that could be used and tampered with, to be made useless or dangerous to resell. Heck, I’d say the damage from any item in their store with an internal combustion engine could easily be worse than a box of ammo if a person was so inclined.
But ammo? Oooh, scary!
September 14th, 2008 at 10:22 am
Yesterday McDs screwed up my order and gave me a free meal. I’m pretty sure they are not planning to take back the partially eaten cheeseburger and sell it to someone else.