Customer service
From Springfield. I’ve had similar satisfactory experiences with S&W and Para.
6 Responses to “Customer service”
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November 13th, 2013 at 12:19 am
Please add Rock Island Armory to the “good service” guys.
November 13th, 2013 at 12:50 am
Ruger: In about 2003 I bought a used 1980s-era GP100 revolver, at a remarkably reasonable price from a reputable gun store here in Austin TX. They said the previous owner dumped it in trade for a newer pistol. Neophyte that I am, I saw nothing wrong with it in the store. At the range, the gun fired fine in slow shooting, but the trigger and cylinder would lock up if fired at all rapidly.
Ruger authorized paid return to the factory, even knowing the revolver was bought used, and fixed it, and then shipped it back and charged me nothing.
Sure, a GP100 is sort of like a steel club that you can also shoot .357 out of, and I haven’t seen any reports of real problems with them, but whatever the previous owner did to it, Ruger fixed.
Add Ruger to the list as far as I am concerned.
November 13th, 2013 at 2:58 am
Forget Kimber. Because fuck you.
November 13th, 2013 at 11:49 am
Never dealt with Para, but my experiences with Springfield Armory and Smith & Wesson have been excellent.
Of course, it’s always best to not need to contact customer service, but as the post pointed out, when you make a bunch of something, some of them will not be perfect. It’s how stuff is.
I do consider the quality of the customer service when I am thinking about purchasing a firearm or other expensive piece of kit. If they’re known for being slow to respond and apathetic when they do then I shall take my money elsewhere.
November 13th, 2013 at 1:11 pm
Bought a Ruger Single-six. Noticed that he front sight/barrel was cocked to the left. Sent it back. Ruger installed new barrel/new cylinder pin and did trigger job. Had a Springfield .45 that wouldn’t stay “off-safe” unless I rode it with my thumb. They fixed that quickly and correctly. I rate both Ruger and Springfield customer service excellent.
November 13th, 2013 at 2:08 pm
Springfield:
I bought a 1911A1 from them in which the ramp had not been processed after casting; somehow it got through their QC despite being visibly rough (I found it when I stripped it prior to firing the first time). They were excellent, sending me the FedEx shipment stuff, and had it done within a couple of weeks. They even replaced the grip safety (a bump-out type that I hate) with a standard GI-type at no cost.
Good folks, I’ve got a bunch of Springers.
Kimber:
A whole ‘nother story. Bought one of their over-priced POS (a Super-Dooper-Ultimate-Whatever model) and not only was one of the grip bushings busted, it took a bunch of calls and e-mails to convince them that it was defective and I knew what I was talking about. Months before it was returned, still busted. More months, and they finally got it correctly staked into place. And it was curious to find out that they don’t even make or stock full-length barrel bushings, only the Commander-length, “…so we don’t have to stock two different parts.” Just plain bad.